Red River

Director, PMO Operations

Job Locations US-NH-Claremont | US-VA-Reston
Regular Full-Time


Red River is seeking an exceptional individual for this Claremont, NH or Reston, VA based position.


Director, Project Management Office (PMO) Operations for our Services Engagement Division is responsible for the supporting a team of Project Managers for the delivery of all shared services projects across the organization, partnering with the customer’s business and functional areas of IT to plan, budget, and schedule and execute all projects. The Director, PMO Operations will be the expert in methodology design and use of tools/templates. This role will act as an auditor to ensure 100% quality on all projects. This individual will report to the Sr. Director of Service Engagement.


  • Assist in building, operating, and transitioning a Project Management Office
  • Contribute to Project Management best practices; tailor, and implement tools, templates, and techniques
  • Optimize IT spending and resource utilization
  • Recruit, develop, and place skilled Project management resources
  • Assist with driving cultural change around project management by demonstrating the value of good project management.
  • Assist with training on tools and techniques for both presales and post sales delivery
  • Establish regular and accurate project reporting for early and often communication
  • Ensures customer satisfaction through driving project execution excellence, reviewing of customer satisfaction surveys and participation in customer meetings
  • Resolves project management and project services resource conflicts in cooperation with appropriate managers
  • Contributes to the corporate strategy to ensure the project management team's processes, tools, and people are aligned to ensure customer project needs and company financial goals are met
  • Contributes to project overviews and monitors project schedules within the defined Project Management system. Keeps management advised on project progress, potential issues, obstacles, conflicts or challenges
  • Establish frameworks for robust project management, including: tools, risk identification, decision-making responsibility and escalation.


  • Requires a bachelor's degree in area of specialty and at least 10 years of experience in the field or in a related area.
  • Familiar with a variety of the field's concepts, practices, and procedures.
  • A wide degree of creativity and latitude is expected. Bachelor-level degree in management or equivalent educational or professional experience and/or qualifications
  • Well organized and detail oriented.
  • Leadership: Demonstrate character, clarity, courage and commitment to high-performance
    • Build environment of trust, high performance and engagement by establishing clear goals and a commitment to feedback, development and recognition
    • Manage staff to assure they are meeting individual/group goals and lead project teams toward identified outcomes.
    • Demonstrated commitment to our fundamental principles of Integrity, Respect, & Excellence.
  • Change Orientation: Champion a better, faster and simpler way of doing things
    • Apply original thinking and continuous improvement to processes, products, systems or services and manage change to better serve customer needs
    • Ability to manage many complex projects simultaneously in team environment.
    • Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
  • Collaboration: Connect, engage and communicate with others
    • Encourage open expression of ideas
    • Demonstrated ability to build relationships and to work effectively with a diverse project teams.
    • Communicate clearly, proactively, and concisely with all key stakeholders, customers, and staff
  • Judgment: Make sound decisions
    • Demonstrate critical thinking to take appropriate risk and make sound and timely decisions
    • Proactively prioritize initiatives and have keen ability to multi-task.
  • Results-Driven: Deliver extraordinary results
    • Take initiative to achieve superior, quality results against internal or external standards of excellence
    • Effectively manage the project controls of complex processes
    • Provide metrics and reporting for project and delivery teams, as well as executive management

Performance Expectations

  • We work with purpose, looking to disrupt the status quo in meaningful ways.
  • We act with integrity, showing respect for all and demonstrating our commitment to ethics
  • We value collaboration and work as a team to accomplish goals
  • We elevate creativity, and support curiosity to reimagine the use of technology
  • We have a strong work ethic, and seek continuous improvement in all we do
  • We embrace philanthropy, working together to drive positive change and lasting impact within communities around us

Candidates for the job should possess excellent organizational skills as well as the ability to efficiently multi-task. Ideal candidates have a strong focus on day-to-day operational excellence, and a personal style that builds trust, and inspires loyalty. The candidate should be motivated, proactive, be able to learn and adapt quickly.


Established in 1995, Red River delivers information technology solutions to a worldwide military and civilian customer base and the New England enterprise market including healthcare, financial services and education customers. Red River is ranked the 5th fastest growing company in NH by Business NH Magazine and has demonstrated consistent year over year revenue and employee growth since its inception. With corporate offices in Claremont, NH, Red River has satellite offices in Virginia.



Red River Computer Co., Inc. is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.


Red River offers a competitive salary, excellent benefits and an exceptional work environment. If you are ready to join a growing company, please submit your resume and cover letter (required) online at



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