Red River

  • Product Manager - ServiceNow

    Job Locations US-NH-Claremont
    Category
    Operations
    Travel
    10%
    Type
    Regular Full-Time
  • Overview

    Red River is adding a ServiceNow Product Manager to our Business Operations team.  The Product Manager will work with key business stakeholders to manage and implement the business systems roadmap for ServiceNow and other applications.

    As Product Manager, you will need to obtain a solid understanding of the business of Red River.  You will also evaluate the existing ServiceNow implementation to suggest enhancements and prioritize proposed modifications from business process owners.  Functioning at times as business analyst, project manager, QA/tester, and trainer the Product Manager assists where necessary throughout the software development lifecycle process.  This position requires the ability to communicate across the organization, often translating between the business process owner and technical staff. The Product Manger reports to the Business Operations Manager and may oversee a team of internal or external resources per project.

    Responsibilities

    • Act as the primary business point of contact for the ServiceNow application
    • Align with multiple corporate divisions as a primary point of contact through our Divisional Support Program
    • Build ServiceNow product roadmap leveraging market/product knowledge and business priorities
    • Scope and prioritize proposed system modifications for level of effort and return on investment
    • Coordinate with analyst and development staff on projects
    • Monitor and continually enhance application effectiveness to drive adoption
    • Contribute to documentation for projects, bug fixes, and application planning
    • Be highly responsive and flexible in a multi-project, fast-paced environment

    Qualifications

    • Perform quality work within deadlines with or without direct supervision
    • Interact professionally with other employees, customers, and vendors at a moment’s notice
    • Work effectively as a team contributor on all assignments
    • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
    • Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice
    • BS or BA in Business, Computer Science, or related field
    • 5 years of experience working in Business Operations or Software Applications
    • Knowledge of standard software development lifecycle
    • Experience with the following platforms are a plus
      • ServiceNow
      • Salesforce
      • SharePoint

    Performance Expectations

    • We work with purpose, looking to disrupt the status quo in meaningful ways.
    • We act with integrity, showing respect for all and demonstrating our commitment to ethics
    • We value collaboration and work as a team to accomplish goals
    • We elevate creativity, and support curiosity to reimagine the use of technology
    • We have a strong work ethic, and seek continuous improvement in all we do
    • We embrace philanthropy, working together to drive positive change and lasting impact within communities around us

    Candidates for the job should possess excellent organizational skills as well as the ability to efficiently multi-task. Ideal candidates have a strong focus on day-to-day operational excellence, and a personal style that builds trust, and inspires loyalty. The candidate should be motivated, proactive, be able to learn and adapt quickly.

     

    Established in 1995, Red River delivers information technology solutions to a worldwide military and civilian customer base and the New England enterprise market including healthcare, financial services and education customers. Red River is ranked the 5th fastest growing company in NH by Business NH Magazine and has demonstrated consistent year over year revenue and employee growth since its inception. With corporate offices in Claremont, NH, Red River has satellite offices in Virginia.

     

    EOE M/F/DISABLED/Vet

    Red River Computer Co., Inc. is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.

     

    Red River offers a competitive salary, excellent benefits and an exceptional work environment. If you are ready to join a growing company, please submit your resume and cover letter (required) online at http://www.redriver.com/company/careers.

     

    MOC

    Army: 42F Information Systems Technician

    Navy: IT Information Technician
    Airforce: 3E6X1 Operations Management

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