Red River offers an accelerated development program for recent college graduates with technical and business degrees. The program includes intensive training where participants will build business, technical, customer service, and consulting skills to meet the demands of our growing customer base. Participants will be assigned a dedicated mentor that will assist throughout the program and in the planning of a custom career path.
The Academy/Level 2 engineers will directly service both our managed service and federal customer’s support needs. Candidates need to have proven customer service skills and basic IT experience. Academy/L2’s will be trained to deliver incident management, problem management, ticket handling and escalation, IT troubleshooting, and processes adherence.
Previous customer service experience is helpful. Must be able to work productively and autonomously without significant assistance; must be able to multi-task and effectively prioritize within a high volume/time sensitive environment. Solid verbal and written communication skills. Strong attention to detail. Strong customer services/satisfaction ethic. Team player; capacity for working effectively in team-based environments. History of ability to establish and maintain effective working relationships with customer contacts, colleagues and team leadership. Technical acumen; ability to learn new technologies quickly and then leverage gained knowledge.
It is helpful to have technical certifications such as CCNA, MCP, ITIL, etc.
Established in 1995, Red River delivers information technology solutions to a worldwide military and civilian customer base and the New England enterprise market including healthcare, financial services and education customers. Red River is ranked the 5th fastest growing company in NH by Business NH Magazine and has demonstrated consistent year over year revenue and employee growth since its inception. With corporate headquarters in Claremont, NH, Red River has satellite offices in Virginia.
Red River Computer Co., Inc. is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.
Red River offers a competitive salary, excellent benefits and an exceptional work environment. If you are ready to join a growing company, please apply online at http://www.redriver.com/company/careers.